FAQ

Questions, answered plainly.

What centres ask us most, from setup to payments to who can see what. Can't find yours? Message us on WhatsApp.

The product

What is MyCentreKey?

Management software for tutoring and education centres in Morocco. Students, groups, timetables, attendance, invoices, payments, teacher pay and expenses all live in one place, instead of spreadsheets, notebooks and WhatsApp groups.

Who is it for?

Tutoring centres (centres de soutien) and other education centres, from a single location to several.

Do I need to install anything?

No. MyCentreKey runs in the web browser, on a computer, a tablet or a phone.

Which languages is it available in?

The app is available in French and English, and the Arabic version is on its way. This website is in French, English and Arabic. PDFs follow the language you use, and Arabic names print correctly.

Getting started

How long does setup take?

A few minutes to add your rooms, subjects, levels and prices. Then you add your students: adding a student and placing them in a group is a single step.

Can I import my students from Excel?

Not yet. For now students are added in the app. Adding a student and placing them in a group is a single step, and you can add many students to a group at once.

Can you help us get started?

Yes. Message us on WhatsApp to book a demo, and ask us anything while you set up.

Students, classes & attendance

What happens when a group is full?

Put the person on the waiting list, even if they aren't a student yet. Requests are grouped by level and subject, you're alerted when 7 people are waiting for the same one, and you can enroll them or open a new group straight from the list.

Can I cancel one class without changing the timetable?

Yes. Cancel a single class for a holiday or an absent teacher, and the weekly timetable stays as it is. You can restore the class if plans change.

How do holidays work?

Add closure days one at a time or as a whole range. No classes are created on those days.

Can I move a student to another group?

Yes. From the student's profile you can move them to another group, renew them, or take them out of a group.

Billing & payments

Can I record cash, cheques and bank transfers?

Yes. Every payment is recorded as cash, cheque, bank transfer or other, and linked to an invoice.

Can a student pay in several parts?

Yes. Record each partial payment as it comes in. The invoice shows as partly paid until the balance is settled.

When does an invoice count as overdue?

An invoice with nothing paid is overdue as soon as its due date passes. If part of it has been paid, it gets the number of grace days your centre chooses first. Overdue students show up in the follow-ups list.

Can I give a discount or a free month?

Yes. You set the amount on each invoice, and a 0 DH invoice is allowed.

Can I print invoices?

Yes. Every invoice can be downloaded as a PDF with your centre's logo, and you can export a month's invoices at once.

Teachers & staff

Can MyCentreKey work out teacher pay?

Yes: per student, per hour, or as a percentage of what the group billed. Each month is saved automatically once it ends and never changes after, and you can download a pay statement for each one.

Can staff use it without seeing the centre's finances?

Partly. Each centre has admins and managers. The payments page, expenses, net income and teacher pay are for admins only. Managers still see each student's invoices and the revenue charts, so they can take payments at the desk.

Do teachers get their own login?

Not today. Teachers don't need an account: you can give them their timetable as a PDF, or as a calendar file for their phone.

Can parents log in?

Not today. You reach parents from the follow-ups list, by phone or on WhatsApp with the message already written.

Your data

Who owns my data?

You do. Everything you enter into MyCentreKey (students, teachers, attendance, invoices and so on) remains your property.

Can I get a copy of my data?

Yes. You can ask us for an export at any time. In the app you can also download invoices, timetables and pay statements as PDFs.

What happens to my data if I cancel?

Your account stays open until the end of the period you've paid for. After that your data is deleted or anonymised within a reasonable time, unless the law requires us to keep it longer. Ask for an export before you leave.

Do you sell my data?

No. We never sell your data to anyone.

Is my data safe?

Each centre's data is kept separate, passwords are never stored as readable text, and what each person can see depends on their role. Our security page explains it in detail.

Subscription

How much does it cost?

From 199 DH a month for one centre with up to 150 students, with every feature included and the first month free. The pricing page compares every plan.

Is there a commitment?

No. The subscription is monthly, and you can cancel at any time at no cost.

Ready to run your centre from one place?

Book a demo and see how enrollment, scheduling, and billing come together in MyCentreKey.